Job Opportunities at the Free Clinic

Job Opportunities at the Free Clinic

Anderson Free Clinic is accepting applications for 3 positions.
Different projected starting dates – See dates by position title
To apply submit to barb.baptista@anmedhealth.org:

  1. Current resume and cover letter that demonstrate your writing skills.
  2. Current & desired hourly pay.

All three position description indicate a range of hrs. The hours offered at time of hire will be defined after assessing the combination of skills and experience of the candidates that fill all three positions, but are not less than that lower end of the range.

The Anderson Free Clinic is not an organization or department of AnMed Health. Candidates are encouraged to apply after learning more about the mission and work of the Anderson Free Clinic http://andersonfreeclinic.org/

1) Bilingual Patient Services Associate-  Starts May 15nd                           

Status:     Full Time –  30- 36 hrs, hourly with Benefits

Reports to:  Office Manager
Supervisory responsibilities:  Supervises the work of volunteers assigned to area
Benefits include: PTO and 9-10 paid holidays (proportional to hrs. hired to work) supplemental income for health insurance, ST/LT Disability

Summary of Position:

Working as a team with the other Patient Services Associate performs a variety of duties both administrative and clerical in nature to plan, organize, and maintains patient relations for their health care.

The Patient Services Associate is usually the first line of communication between all patients, Outside providers and the clinic, whether it’s on the phone or in person and is responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors as related to the office visit and follow up. Provides information to those who wish to become Free Clinic patients and receives information pertaining patient’s eligibility to become or remain as patients

This person also checks patients in and out, schedules tests and medical procedures, (and orients patients on requirements of each), handles paperwork and charts, answers phones and inputs data into a computer.  As needs and situation calls for, must be able to shift from one task to another and/or multitask.

The Bilingual Patient Services Associate also supports or coordinate the efforts of a team that provides language services to non-English speakers served by the clinic and promotes culture competency among the workforce of the clinic

Education and Experience Requirements

High School degree coupled with clinical or social services experience or experience that demonstrate ability to transfer skills in planning, multi-tasking, prioritizing, organizing, & coordinating patient relations.

Fluency translating from English to Spanish and vice versa, planning, organizing and coordinating services

Knowledge Requirements

  • Fluency in both English and Spanish
  • Current knowledge of medical terminology & procedures or ability to demonstrate knowledge in 30 days
  • Ability to accurately translate critical medical information from English to the patient’s native language.
  • English and Spanish written translation skills

Skills Requirements

Multi-tasking, Flexibility, Listening skills. Telephone Skills, Customer Service to handle multiple and diverse situations, Time Management, Excellent Organization, Attention to Detail, typing on computer to enter patient information and date on spreadsheet, Professionalism, Quality Focus, Discretion to maintain confidentiality of records and information.

Knowledge of Practice Fusion – Electronic Medical Records system and Pharmacy software – QS1  obtained and demonstrated during training period
Fluency in both English and Spanish.
Comprehension of Medical Terminology will be required no later than 30 days on the job and proficiency will be tested.

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2) Position: Pharmacy Services Associate – starts June 2nd              

Status: Part- time, 18 hours-20 /wk  –  no benefits
Supervisory responsibilities:  Supervises the work of volunteers assigned to area
Excellent work environment

Summary:

This position exists to support routine operation of Anderson Free Clinic Pharmacy, in particular as it relates to activities at the pharmacy window and pharmaceutical companies Prescription Assistance Programs.

The person in this position also is the point of contact to Spanish speaking patients, help them communicate with doctors, nurses, pharmacist and other staff, besides translating during their medical visits and checkout, thus requiring fluency in both English and Spanish. Comprehension of Medical Terminology will be required no later than 30 days on the job and proficiency in accurately describing the human body and associated components, and conditions, will be tested

Essential Functions

  1. Serves as member of Language Services Team , serve as point of contact to Spanish speaking patients

Responsibilities include

  1. Translates during medical visits and patient checkout for Spanish speaking patients with limited English comprehension
  2. Set Appointments for Spanish speaking patients with limited English proficiency
  3. Direct requests from patients with limited English proficiency to other departments
  4. Interacts with other Spanish speaking staff and volunteers for coordination of Language services
  5. Support the work of Pharmacy Services Coordinator of the following:
  6. QS1 use (Pharmacy software update and maintenance) entering and transferring patient information and checking new prescriptions
  7. Training, supervising and supporting the work of pharmacy window volunteers during operational hours
  8. Answering patient and volunteer questions
  9. Resolving issues that may arise, such as missing prescriptions, patient recertification information, technical issues, etc.
  10. Working with other pharmacy staff to support daily operations
  11. Providing information to patients and volunteers regarding pharmacy changes and updates
  12. Retrieving/responding to pharmacy messages
  13. Manage Cash register operations including opening/closing with cash register reconciliation
  14. Managing Patients IOU account and Payment plans
  15. Checking labels and prescriptions
  16. Assist patients with signing for medications Patient Assistance Program when necessary, in the absence of the Pharmacy Coordinator Patient Assistance Program
  17. Support prescription filling when needed

Education and Experience Requirements

High School degree coupled with clinical or social services experience or experience that demonstrate ability to transfer skills in planning, multi-tasking, prioritizing, organizing, & coordinating patient relations.

Fluency translating from English to Spanish and vice versa, planning, organizing and coordinating services

Skills Requirements

Multi-tasking, Flexibility, Listening skills. Telephone Skills, Customer Service to handle multiple and diverse situations, Time Management, Excellent Organization, Attention to Detail, typing on computer to enter patient information and date on spreadsheet, Professionalism, Quality Focus, Discretion to maintain confidentiality of records and information.

Knowledge of Electronic Medical Records (EMR) and Pharmacy software – QS1

Working knowledge of Electronic Medical Records (EMR) and Pharmacy software – QS1 will be required the first week on the job

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3) Position: Medication Assistance and Intake Services Coordinator – starts within 2-3 weeks of job offer

Status: FT, 32-36 hours

Benefits: PTO and 9-10 paid holidays (proportional to hrs. hired to work) supplemental income for health insurance, ST/LT Disability, and others

Conditions of Employment

  • Must successfully pass Language Fluency test
  • Probationary period will include testing skills in orally translating information into a patient’s native language in layman’s terms & translating the patient’s statement to the professional, using proper medical terminology.

Summary:

This position exists to coordinate routine and protocol based operation of Anderson Free Clinic Pharmacy, requiring some degree of interpretation and judgement, in particular as it relates to activities with pharmaceutical companies Prescription Assistance Programs.

The person in this position serves as  a point of contact to Spanish speaking patients, thus requiring fluency in both English and Spanish with comprehension of Medical Terminology in English and Spanish

Essential Functions

  • Oversees the process that screens and ensures that patients meet eligibility criteria to be AFC patient for Pharmacy, Dental and Medical services
  • Coordinates/performs/supervises/delegates the following functions making sure they are completed as needed
  1. Electronic Medical Records (Practice Fusion) QS1 use (Pharmacy software update and maintenance)
    • Entering and transferring patient demographic information
    • Verifying new/refill prescriptions
  2. Supporting the work of pharmacy window and other pharmacy volunteers during operational hours
    • Answering patient and volunteer questions
    • Resolving issues that may arise, such as missing prescriptions, patient recertification information, technical issues, etc.
  3. Work with other pharmacy staff to support daily operations
    • Updating and creating tracking and maintenance materials
    • Providing information to patients and volunteers regarding pharmacy changes and updates
  4. Oversee Cash register operations including opening/closing with cash register reconciliation
  5. Oversee all aspects of Prescription Assistance Program (PAP)
    • Check Documentation needed and prescriptions
    • Order Drugs from companies we partner less frequently
    • Order special drugs used for treatment at specialty clinics
    • Staying current with all requirements of drug companies
    • Find alternatives for medication no longer supported by PAP
    • Assisting patients with signing for new and for renewal of medication assistance
    • Prepares Annual PAP program audits
    • Updates Formulary after concurrence from Medical Director, Medical Services Manager and Pharmacist in Charge
    • Manage medication reconciliation and transportation to satellite sites
  • Supports or coordinate the efforts of a team that provides language services to non-English speakers served by the clinic and promotes culture competency among the workforce of the clinic
  1. Serve as one of the point of contact to Spanish speaking patients
  2. Translate during medical visits and patient checkout for Spanish speaking patients with limited English comprehension. Acts as conduits between patients and medical professionals by listening to the professional and orally translating information into a patient’s native language in layman’s terms. The medical interpreter then translates the patient’s response back to the professional, using proper medical terminology.
  3. Set Appointments for Spanish speaking patients with limited English proficiency
  4. Direct requests from patients with limited English proficiency to other departments
  5. Interacts with other staff and volunteers for coordination of Language services

Education and Experience

Must have High School degree coupled with experience in a busy office environment, clinical preferred
Proficient and diverse experience using Office Technology and Microsoft Office
Experience working with those living in poverty is preferred

Knowledge, Skills and Abilities Required

  • Strong Organization skills for data/documentation completeness and deadlines
  • Training skills
  • Supervisory skills to oversee work of staff and volunteers
  • Fluency in both English and Spanish language(s). Ability to accurately translate critical medical information from English to the patient’s native language.
  • Knowledge of medical terminology in English and Spanish
  • Strong interpersonal skills, flexibility, and customer service orientation.
  • Basic English and Spanish written translation skills
  • Listening skills.
  • Ability to interact and communicate with people over the telephone, sometimes conversing with patients who are anxious to have their health care needs met

Working Conditions and Physical Effort

  • Very limited physical effort required, mostly receiving shipment of boxes of no less than 25 pounds
  • Work is performed in an interior fast pace medical/clinical environment.

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Position: Philanthropy Department Intern

Reports to:  Manager of Philanthropy

Requirements: To qualify the student must be requesting an internship for a minimum of 180 hrs. and be enrolled in a Bachelor’s or Master’s Degree program

The Anderson Free Clinic has an opportunity for one student each semester to gain and apply skills in the areas of fundraising, donor stewardship, special events and community relations. The internship is unpaid for the first 90 hours. Gas cards are given to students after successful 90 days performance evaluation

Reporting to the Manager of Philanthropy, the individual will assist in the implementation of strategies to ensure successful achievement of projected income for clinic operations. Projected income is achieved through events by the Free Clinic, and other organizations, raising funds for the Anderson Free Clinic, grants, donor stewardship and appeal, as well as through community relations.

Additional duties may include participation in daily operations of the Clinic to become familiar with the patients we serve and the services delivered.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

As a member of the Philanthropy Team works with the Manager of Philanthropy, Administrative and Philanthropy Associate and the  Executive Director, to prepare and implement the strategic initiatives of the Philanthropy Department and related activities.

  • Assist with the planning and execution of events, community education, and patient education.
  • Contribute to the public relations and marketing strategies that support fundraising activities, including web-based fundraising and communications.
  • Must interact effectively with donors, board members, volunteers, and co-workers.
  • Ability to prioritize and handle multiple tasks while maintaining a high-level of attention to detail and professional quality of work.
  • Handle duties pertaining to production of collateral materials, such as brochures, fundraising materials, invitations etc.
  • Help in the coordination and/or execution of many or all aspects of  small to large fundraising events, to include the following:
  1. Recruiting participants and marketing AFC events/programs to the public.
  2. Develop and manage planning timelines for events.
  3. Identify sponsorship/donor opportunities, and soliciting potential community partners.
  4. Create and maintain accurate budgetary records and databases.
  5. Secure applications, permits and logistical needs.
  6. Maintain donor relationships, as identified by the Executive Director.
  7. Maintain Foundation website and social media pages, as needed.
  8. Draft well-written and personalized printed and email requests and acknowledgements.
  9. Online event fundraising program.
  10. Recruitment and support to third-party fundraising relationships.
  11. Secure vendors, manage communications, and process invoices.
  12. Volunteer recruitment, training and management for community programming and special events.
  • Perform grant related research, such as data gathering, and assist with drafting portions of small grants and grant reports
  • Assist in drafting creative appeals to be mailed to new and existing donors.
  • Perform administrative tasks, such as answering telephones, handling or referring calls/e-mails as appropriate, expediting mailings, maintaining event supplies, and disseminating information as needed.\
  • All other duties as assigned.

POSITION REQUIREMENTS:

  • Excellent planning and organizational skills.
  • Strong writing, communication, and interpersonal skills.
  • Ability to handle multiple projects simultaneously while maintaining quality of work and attention to detail.
  • Ability to prioritize and organize activities while working within deadlines.
  • Self-motivated with initiative, and must be comfortable acting independently within the scope of responsibilities.
  • Knowledge of Microsoft Office Suite (Word, Excel, Publisher and PowerPoint).
  • Knowledge of Access and Excel preferred.

EDUCATION:  Minimum current enrollment in a Bachelor’s Degree program, Master’s Degree Interns are welcome.

EXPERIENCE:
Strong candidates will have some experience working on special events and community outreach.

TO APPLY:

Send your resume and a professional letter of interest to AndersonFreeClinic@gmail.com

When writing your letter, care of the Office Manager, please demonstrate your basic knowledge of the Free Clinic Model. On the subject line, write Philanthropy Department Intern